geoVue

 

Customer Success Program

The Customer Success Program is the mechanism we use to realize our goal of 100% customer success.

The program itself is simple. Our CEO speaks with each and every customer twice a year. During those calls, we review progress and establish measurable, customer-specific goals. These goals, and our progress against them, then form the basis of future calls.

Through this process, we stay laser focused on what matters most to each customer.

 

Customer Success Calls


These twice yearly calls between the geoVue CEO and the executive teams of each customer provide a unique opportunity to discuss the relationship, uncover improvement opportunities, share successes and gain insight into what is on the horizon at geoVue.

Success Call Agenda


Overview of the Success Program


Review of current success level and influencing factors

Development of a Success Plan for the coming year')

Updates on geoVue (includes product roadmap, special offers and more)

Summary

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Success Stories

The geoVue Customer Success Program helps customers get the value they expect from their relationship with geoVue, and sustain it over time.

Yes to Yes Stories: Customers that are currently successful, and how we are working together to keep things that way.

No to Yes Stories: Customers that were not successful with geoVue, and how the Customer Success Program helped us both turn around the relationship.

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Success Plans Defined

Tailored to each customer, this comprehensive action plan clearly outlines how success is defined by the customer, notes where geoVue stands today and provides a roadmap of the steps needed to get to 100% customer satisfaction.

Achieving Success

Each customer’s success plan guides the geoVue team on how to deliver 100% success for that customer. A detailed timeline and regular checkpoints ensure the plan is always on track, even when a customer’s priorities shift. When success is achieved, the plan is revisited to ensure success is maintained consistently.

Sample Success Plan

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How We’re Doing

Our goal is 100% customer satisfaction and we strive for that in all we do. Currently, our “Report Card” is shared on our quarterly executive webinars and we plan to provide it on our website soon.